DO YOU NEED INDEPENDENT SPECIALIST ADVICE AND GUIDANCE?
Do you need technical support that you know is knowledgeable, trustworthy and independent?
Our Technical Support Packages are the answer. You receive technical support when you need it for a fixed annual fee.
We have three levels depending on the response time you require.
BASIC
Access to indirect* services only
Response within 24 hours Monday to Friday***
£250 / month on an annual contract
ENHANCED
Access to indirect* services only
Response within 12 hours Monday to Friday***
£300 / month on an annual contract
PREMIUM
Access to both direct** and indirect* services
Response within 2 hours Monday to Friday***
£450 / month on an annual contract
*indirect communications are by email
**direct communications are by Skype, instant messaging services or telephone
***Normal business operating times apply to all packages:
Monday to Thursday 08:30 to 17:00
Friday 08:30 to 14:30
We also have pay-as-you-go ‘talk with an engineer’ services. Prices vary depending on duration and depth of conversation. Book through our on-line app.
