Starting up a new business, or securing sustained technical expertise in your current business, can be difficult. You may find yourself in a circumstance where you need technical knowledge outside of your field, or require 3rd party advice on the necessary steps to comply with the relevant standards.
So, we came up with a plan to help businesses by offering industry knowledge from engineering experts, supplying on-going technical support tailored to your needs. We can assist you with specialist advice and solutions for products and components within the Low Voltage Directive, and offer guidance on relevant product standards to help you with your day-to-day operations or individual projects.
Unlike most supplier contracts, we offer flexible options that best suit your needs at a fixed monthly fee. So, for whatever degree of support you need, we can help provide a solution.
Each technical support tier comes with additional bonuses, including an expanded range of channels for you to talk to your technical expert- this could be by email, over the phone, or by leaving us a text. You will also gain access to discounts for other 3 Phase Design services when choosing a 12-month annual contract with us.
Access to indirect* services
Response within 24 hours Monday to Friday***
A full-year contract includes a 5% discount for other 3PD services.
Access to indirect* services followed by direct** responses if requested.
Response within 12 hours Monday to Friday***
A full-year contract includes a 7.5% discount for other 3PD services.
Access to both direct** and indirect* services
Response within 2 hours Monday to Friday***
A full-year contract includes a 10% discount for other 3PD services.
* Indirect communications are by email
** Direct communications are by online meeting services, instant messaging services or telephone
*** Normal business operating times apply to all packages:
For us to offer the best technical support we can, it is important to understand your company’s capabilities and current levels of certification and compliance. We, therefore, suggest that an initial review takes place, this would generally be on a 1-day audit followed by a report for your reference.
Sometimes the support you need extends beyond just a simple answer to a question. You may wish to utilise one of our additional technical consultancy services. As an additional benefit, our 12-month package contract comes with a discount on our other technical services.
There are 3 payment methods available. This is decided in advance and should be followed throughout the agreed contract period.
We also have pay-as-you-go ‘talk with an engineer’ services. Prices vary depending on the duration and depth of conversation. Book through our online app.
You can also find us on social media to message us and keep up-to-date with the latest 3 Phase Design posts and more: